Louie Tai

Louie has been described by many to be a high-energy and high-impact individual. Using techniques he acquired and developed over time, he is able to consistently hold participants’ attention even for extended durations, across rank, culture and languages.

His previous work experience includes marketing for a property developer. He also holds significant experience in the service industry, having worked with an international airline for six years. After a brief stint in a communications role with a non-profit organisation, he was a team member of two local consulting firms that specialised in training and research, where he developed his expertise for 5 years. He expanded his experience into the Human Resource arena when he was part of an Irish multinational manufacturing firm. Prior to joining Aphrodite Image Consultancy, Louie was also part of a regional bank’s Group Quality and Service Excellence team.

His diversity of experience enables him to transfer knowledge and skills, as well as connect with his participants interactively. 

Highlights of his experience include

• Customer Service

Louie’s expertise lies in the training facilitation and consultancy in customer service interventions. He has been equally capable in delivering management programmes, leadership programmes, coaching programmes, strategic direction workshops and teambuilding workshops. He was involved in Hewlett Packard’s successful customer service transformation and alignment journey across Asia Pacific as the project manager. Similarly, he has led the project when working with FJ Benjamin Holdings Ltd on their retail customer service transformation; encompassing assessment and research work, enhancing service touch points and standards to cascading of service skills to front-line staff and managerial team members. A high degree of work was also performed for Night Safari, Singapore Retailers Association (RIMS Survey), New Century Group, ABN AMRO, The Hour Glass, DHL, Performance Motors, Ranbaxy and IMI Norgren – to name a few.

• Communication Skills

The broad range of work he has performed helps Louie value-add significantly to the work he is involved in. Apart from having done training and consultancy work in Singapore, he was actively involved in similar work in Malaysia, Indonesia, Hong Kong, Philippines, India and China. Essentially, his ability to facilitate in four different languages: English Language, Bahasa Indonesia, Bahasa Malaysia and in Cantonese was a strong asset.