Image Management
First impressions are the ‘love-at-first-sight’ of the business world.
When we manage businesses with a company, it is their employees that we interact with.
Hence a company’s image is an aggregate of that of its employees. Employers would want their employees, at all times, to have a consistent image that the company would like them to portray and also an image that projects poise and confidence.
We offer the following programmes to guide them in selecting the right outfits to convey power, confidence and credibility.
- “Personal & Corporate Branding ”
- “Dressing to Flatter your Body”
- “Make an Impression with Colours”
- “Professional Men’s Image”
Leadership Development
In the past, leadership development was at a progressive pace, on-the-job. ‘Leaders’ were promoted / chosen due to their ability that may have surpassed their peers.
While some organisations still practice the approach, most ‘leaders’ are selected due to a different aspect, as opposed to the technical know-how, typically known as leadership qualities.
Regardless of your organisation’s practice or approach, the development of leadership qualities remain a critical factor in ensuring success for the individual and the organisation. For immediate needs, the following training programmes can be held:
- “Making the Right Call”; Decision making skills (Individual Leadership Development)
- “The Key to Growth: Coaching Skills” (Individual Leadership Development)
- “Discovering the Difference”; Communication Skills (Team Leadership Development)
Communication Management
Communication management is an approach that can be broken down to communication competence in the corporate and business environment, developing impactful methods of communication, managing all information exchanged between an individual and the listeners involved.
It can assist in the building of innovative forms for identification and resolving gaps in communication and also prevent distortion of information in an interaction as well as serve as preventive measure to conflicts and complicated crisis situations.
These programmes delve on various aspects of communication:
- “Those Tricky Situations”; A handling difficult situation skills programme
- “Powerful Presentation Proficiency”; A presentation skills programme
- “Navigating Negotiations”; A negotiation skills programme
Service Excellence
“Commonly defined as the state of or quality of excelling, there is a general consensus that it is considered one of the most important value or goal for any organisation – if not the most important”
In a truly global business environment, as competition heats up amongst competitors, service excellence can be the differentiating factor that may make or break an organisation. It is also true that as many organisations embrace customer service excellence, the act of not taking any actions, in reality, moves an organisation back several steps – as others move forward with key initiatives for service.
For immediate needs, the following training programmes can be held:
- “Delighting Customers”; Face-to-face service excellence skills programme
- “Connecting with a Call”; Service excellence skills over the phone call programme
- “Emotional Intelligence for Enhanced Service”; Developing a higher level of service interaction programme
Dining Etiquette
Business adds a new dimension to the dining experience, and dining adds a new dimension to the business experience. What happens around the dining table can form or harden opinions, dampen or heighten expectations, and remove or deepen doubts.
A business meal is no longer just meeting for food; it is a test, really! It spotlights your social skills, your ability to plan and organise, and your level of sophistication. Most importantly, it is about establishing a relationship or furthering a relationship.
The following programme will start with the basics of planning the business meal to the day of the meeting and eating experience. We will also provide a handy list of “no-no’s” to consult before every business meal.
- “The Dining Edge”
Business Etiquette
Introduction is an area of business relationships in which many people may get off on a wrong foot and then trip over the other. Knowing the rules is critical because it will help you feel more relaxed and confident. Your confidence will also be projected when you are introducing people and will put them at ease.
Proper etiquette in the workplace means more than just displaying good manners. It generates efficiency, helps eliminate distractions, and creates a pleasant environment in which people can work to their full potential. Because people spend so much time at work with one another, each and every individual must learn to exercise good people-skills.
We all know that surviving and thriving in the workplace isn’t always easy and perhaps especially difficult for those who lack finesse and grace. We provide the following workshop, which we will be highlighting the 10 basic behavioural mistakes to guard against (business “boo-boos”) and dress codes for different business functions and etiquette for a business setting.
- “Business Etiquette for Professionals”